Company Policy

HEMS LTD will not offer refunds on any products, if however a customer purchased a wrong item and wishes to refund.  On the rare cases and depending on the situation, we might offer some credit towards purchasing the correct tooling.

*Whilst HEMS team share their product knowledge and offer their recommendations, we must confirm that, Customers are fully responsible for making the final decision on their purchase
*Any order placed will be subject to our final acceptance
*UK sales are subject to current VAT rate charges @20%
*All import duties and taxes for customer account
*Payment terms non-negotiable
*E&OE

HEMS LTD reserves the right to make substitutions, modifications and improvements of our tooling and accessories without prior notice. Pictures may not always be exact but are used for reference purposes only.

12 MONTH WARRANTY

HEMS LTD warrants its manufactured products to be free of defective material and workmanship under normal use and service for a period of 12 months from time of original purchase.  This warranty applies only to products which are used in accordance with all instructions as to maintenance and operation set forth in the manuals and instruction furnished by HEMS LTD with its products.

HEMS LTD liability for any damage caused by a product which fails due to defective materials or workmanship and the purchaser’s exclusive remedy shall be limited to the replacement or repair of (at HEMS LTD option) the defective part or parts as originally furnished by HEMS LTD.  HEMS LTD shall not be liable for any loss, damage or expenses directly or indirectly related to the use of its products of from any other cause or for consequential damages (including, without limitation, loss of time, inconvenience, and loss of production).  It is expressly understood that HEMS LTD is not responsible for damage or injury caused to other products, machinery, buildings, property, or persons by reason of the installation or use of its products. This warranty shall not apply to products sold by HEMS LTD but manufactured in their entirety by others.  Such products are warranted only to the extent of their manufacturer’s warranty and whenever possible warranty claims should be handled directly with the product’s manufacturer. This warranty shall be null and void if any component of a product has been (a) tampered with, disassembled, repaired or altered (except as may be authorized by HEMS LTD in writing); (b) subjected to misuse, improper maintenance, neglect, accident, or acts of God; or (c) used for purposes for which it was not designed which may attack or harm the materials used in construction of the product or which may otherwise harm the operation of the product.  Shipping damage is NOT covered by warranty.  The carrier is responsible for all repair or replacement costs resulting from damage in shipment.

THIS IS HEMS LTD SOLE AND EXCLUSIVE WARRANTY AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WHICH ARE HEREBY EXCLUDED, INCLUDING IN PARTICULAR ALL WARRANTIES OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE.  No distributor or other person is authorized to assume any liability or obligation for HEMS LTD other than expressly provided herein.